Simple Answers to Common Questions
Q: What services does EssayCamp.com offer to its clients?
A: EssayCamp.com is an online writing agency that offers writing and editing services to companies, college and graduate students worldwide.
To be more specific, we write model academic papers and assignments (essays, research and term papers, dissertations, lab reports, math and statistics problems, programming assignments, book and movie reviews, application essays, PowerPoint presentations, academic reports, etc.), business documents (business plans, recommendation letters, manuals, resume, etc.) and much more.
Q: How do I make an order on the website?
A: The process of making an order on the website is very simple and consists of 4 steps. After pressing 'Submit Your Instructions Now' button on any of the website's pages you are redirected to the first step of the order form, where you specify your personal information, namely your full name, email address, and phone number. On the second step, you specify the type of service (writing, editing, proofreading), the type of paper (essay, dissertation, research, etc.), academic level and citation style, number of pages and spacing. If you have any special instructions or files, you will be able to upload them on step 3 of the order form and choose your deadline. The last step consists of your order summary.
Q: Who are your writers?
A: The majority of academic writers that we hire were born and reside in the United States, United Kingdom, Australia, Canada, and New Zealand. We also employ ESL writers from Europe and other countries to meet the expectations of foreign students. Both native English speakers and ESL writers pass the same language and writing proficiency tests, which means that they produce only high quality papers and documents.
Q: How do I make a payment?
A: We use PayPal as our primary payment gateway. You can make the payment using your PayPal account or if you don't have one by using your debit / credit card. If for some reason your debit / credit card is not supported by PayPal you can send a wire transfer. Please note that your order may not be processed until your PayPal payment clears out or your wire transfer is reflected in the company's bank account statement.
Q: How much time do you need to find the writer?
A: This process usually takes up to 30 – 60 minutes and depends on the paper type, complexity, and instructions (e.g. using special software, having an access to specific book / library). If your order is urgent, it has a priority over other exiting orders that are due in several days.
Q: What if my order is very specific and I am not sure if you can find the writer?
A: We have spent years hiring experts in various academic disciplines. As a result we can help practically with any research, project or assignment regardless of its complexity and deadline. If you are not sure if we can find the writer, please contact our customer support representatives via live chat, email or phone.
Q: I am not fully satisfied with the finished product and I need certain changes to be made. What do I do?
A: Once your order is delivered you have 10 business days to request for unlimited number of amendments free of charge. Please login to your account and contact your writer or customer support representative specifying the problem.
Q: Is this service confidential?
A: Yes, we guarantee 100% confidentiality. Your personal information, such as your name, email and phone number, is only used by support office to contact you in case of emergency (e.g. missing order instructions). We can only share this information with your writer if you specifically ask us to do so for the sake of the project.
Q: Do you check each paper for plagiarism? How do you guarantee that my paper is original and will never be used in future?
A: We take plagiarism very seriously and use 2 separate plagiarism detection systems to make sure each paper / document is 100% original. Once the writer uploads the final version of the order and gets paid, he / she automatically transfers intellectual rights to the company and may not use the document in future according to our terms and conditions.
Q: What if my paper is late?
A: At EssayCamp.com, we deliver 99% of all incoming orders in advance or according to the set deadline. However, we may be late due to the following reasons:
- The amount of work that needs to be done exceeds the time given to finish the task (in this case we inform the client in advance);
- Your writer gets hospitalized or is a victim of weather conditions or any other accident (in this case we cover all costs connected with reassigning the order to another person).
If for some of these reasons the order is late and cannot be uploaded on time you have the right to cancel the order and qualify for full or partial refund according to our Money Back Policy.
Q: Do you have a legal name and where is your company located?
A: EssayCamp.com is a project of Global Writers Limited, a company incorporated under the laws of the United Kingdom (No. 07106763) with its principal office at 122 – 126 Tooley Street, London, UK, SE1 2TU.
Q: I would like to talk to my writer. Is it possible?
A: Yes. However, just as you would like to stay confidential, our writers try to avoid direct communication with the clients. We have designed private messaging system between you and your writer, which you may use any time you place an order on the website. If your project instructions are very specific and require direct communication please contact our customer support representatives in advance and we will find the writer who accepts direct phone calls.
Q: How do I know that you have assigned a good writer to work on my project?
A: We have spent years choosing the best writers and editors out of thousands applications we get each month. Just to give you an idea, on average we hire one out of 130 applicants, which means that we are very picky in the work we produce. Additionally, our HR managers constantly monitor job performance of each writer. At EssayCamp.com, we love what we do more than anyone else and take personal each undelivered order.
Q: This is my first order and I feel nervous about making a payment. It is secure?
A: PayPal is the world's number one payment processing system that offers buyer protection, enhanced security mechanisms, transaction monitoring, and seller verification. For more information, please visit official website of PayPal Inc (paypal.com).
Q: How do I fix a mistake I have made when making an order?
A: Please contact our support representatives via live chat, phone or email (firstname.lastname@example.org) and specify your problem.
Q: How do I know if the writer does not have any questions?
A: If there is anything we need to know about your order, we will find a way to reach you. If you did not receive an email, phone call, voice mail or any other message from us, you can be 100% sure that your order is being processed and will be uploaded within the set deadline.
Q: Is using this service legal?
Q: Did not find your question in the list?
A: Please contact our support representatives via email (email@example.com), live chat or phone.